Service Desk Level 1 Analyst (Mexico)

📋 Description

• Respond to incoming phone calls, emails, and chat messages requesting technical support
• Log all service desk interactions in the ticketing system
• Provide first-level support for desktop, laptop, printer, mobile device, software, and basic
• Resolve technical issues when possible and escalate when necessary
• Ensure timely and accurate resolution of all service desk requests
• Conduct follow‑up with customers or employees to ensure satisfaction

🎯 Requirements

• Education: High school diploma or equivalent; Associate or bachelor’s preferred; Relevant
• Experience & Skills: 1–2 years in technical support, strong customer service, proficiency with

🎁 Benefits

• Major Medical Insurance covers you and your immediate family
• Life Insurance
• Quarterly Bonus
• Vacation/Vacation Premium
• Parental leave options
• Ergonomic Chair