Specialist, Customer Service

📋 Description

• Support quotes & contracts to ensure order accuracy
• Track activities in CRM to log calls and enhance communication
• Coordinate with Commercial/Operations to process orders per specs
• Collect data from Commercial for complete orders
• Handle data transfers to/from customer portals as needed
• Follow up on orders with Operations to meet plant lead times

🎯 Requirements

• Bachelors preferred plus 4+ years in customer service/support
• Startup experience preferred
• CRM/ERP systems experience preferred
• Adaptable, quick learner, SME in processes
• Strong rapport building, multitasking, organization
• Problem solving, time management, detail oriented

🎁 Benefits

• Stock options, discretionary annual bonus
• No-cost health plans, 401k with match
• Flexible paid time off