Senior IT Support Analyst

📋 Description

• Senior IT professional to manage Help Desk for SLC office and support remote workforce
• Collaborate with IT team on global initiatives
• Provide customer service focus and help train new employees
• Engage in project management tasks to improve support systems

🎯 Requirements

• 3-4 years in a fast-paced corporate IT environment
• Advanced knowledge of macOS and Windows
• Advanced proficiency with MDM solutions (certifications a plus)
• Experience with IT management tools and ticketing/helpdesk systems
• Experience with AV/conferencing equipment and onboarding/offboarding processes
• Strong communication, initiative, and networking knowledge

🎁 Benefits

• Competitive benefits package (medical, dental, vision)
• Professional growth and opportunity to contribute to IT projects
• Collaborative team environment in a rapidly growing company