IT Helpdesk II

📋 Description

• Keep regular office hours in assigned SpotOn office
• Handling tickets for tasks such as: onboarding/offboarding/changes/resets/unlocks
• Desktop support (hardware, software, services)
• Licensing provisioning and deprovisioning
• Hardware requests
• First response for VIP issues

🎯 Requirements

• Okta User/Group Management (intermediate)
• Google Workspace Admin (intermediate)
• Macintosh and Windows configuration/admin (intermediate)
• Troubleshooting desktop hardware (moderate)
• PC hardware upgrading basics (basic)
• Networking technologies (moderate)