Senior Assigned Support Engineer (EMEA)

📋 Description

• Provide technical support to our largest Self-managed, GitLab Dedicated, and GitLab.com customers
• Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk
• Build strong, proactive relationships with key customer stakeholders, helping them prioritize and
• Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to drive
• Act as a technical expert on GitLab and CI/CD implementations, advising customers on incidents and
• Create and improve support content, including documentation and knowledge articles, to help