Senior Customer Success Manager, Strategic

📋 Description

• Own relationships with strategic clients and lead program strategy in a consultative, data-driven
• Manage all facets of client lifecycle from implementation to renewal, cross-functional
• Present at customer meetings, both in-person and via video.
• Forecast revenue and renewals; design strategic account plans; identify expansion opportunities.
• Navigate technical and strategic aspects of customer relationships; represent Attentive at events.

🎯 Requirements

• 5+ years of CS or Account Management experience in MarTech.
• Strong growth and retention techniques and strategies.
• Experience working with engineering and product teams to define requirements and implement
• Ability to learn new software (design, data management, internal tools).
• Experience navigating complex processes, tight timelines, and changing teams.
• Extremely detail oriented and organized.

🎁 Benefits

• Competitive perks and benefits including health and wellness, equity.