Senior Assigned Support Engineer (AMER)

📋 Description

• Provide technical support to GitLab’s largest Self-managed, GitLab Dedicated, and GitLab.com
• Troubleshoot complex, critical issues using logs, Linux utilities such as strace, and tools like
• Build proactive relationships with customer stakeholders to prioritize and address technical
• Collaborate with Product, Development, Infrastructure, Customer Success, and Sales to drive bug
• Act as a technical expert on GitLab and CI/CD implementations, advising on incidents and
• Create and improve support content, including documentation and runbooks, for efficient issue

🎯 Requirements

• Experience managing complex, customer-facing support cases end to end.
• Advanced troubleshooting across applications, infrastructure, and integrations.
• Strong Linux systems administration knowledge (LFCE or RHCE equivalent).
• Practical experience with GitLab and CI/CD, including deployment models and outages impact.
• Ability to write clear, reusable support content (knowledge articles, runbooks, guides).
• Proficiency with scripting languages (Ruby or Bash) and familiarity with MVC frameworks, preferably

🎁 Benefits

• Remote, global team with flexible shift structure and emphasis on transparency.
• Access to benefits, equity, and growth opportunities as part of GitLab’s total rewards.
• Pause for flexible time off, inclusion initiatives, and professional development support.