Lead Salesforce Business Analyst

📋 Description

• Own the Salesforce backlog and priorities; translate business needs into clear user stories and
• Manage stakeholders across Revenue Operations, Marketing, and Finance; align on solution design
• Define intake, prioritization, and delivery processes for the Salesforce team.
• Collaborate with architects and admins to ensure the team solves right problems in the right order.
• Champion AI-driven innovation to improve CRM operations and automation on Salesforce.
• Represent the Salesforce team in tool evaluations to keep platform decisions deliberate.

🎯 Requirements

• Platform depth as Salesforce Architect/Senior Admin/Business Analyst with hands-on expertise.
• Proven backlog management, requirement scoping, feature prioritization, and strategic saying no.
• Exceptional stakeholder diplomacy across departments; negotiate trade-offs with leadership.
• Ability to design lightweight operating frameworks to guide team workflows.
• Strong communication translating technical concepts for executives while guiding developers.
• AI-forward mindset to leverage new AI solutions for CRM efficiency.

🎁 Benefits

• Hybrid work model with in-office days Tue-Thu for collaboration.
• Competitive compensation aligned with market and role.
• Health benefits and financial wellness programs; ESPP with 15% discount.
• Paid vacation, company-wide Docebo Days, floating holidays, and birthday off.
• Inclusive culture and global employee resource groups; opportunities for growth.