Senior Implementation Engineer (EMEA)

📋 Description

• Partner with Customer Success, Sales, Operations, and Support teams to establish and refine
• Guide customers through the initial journey and deliver customer-centric onboarding solutions
• Iterate and improve strategies and automations that streamline workflows
• Contribute to the team knowledge base with solutions to common questions
• Carry out day-to-day onboarding strategies for rapid execution with minimal friction
• Ensure smooth transitions between CS, Sales, Onboarding, and Support for ongoing relationships

🎯 Requirements

• Minimum 4+ years of professional, full-time post-grad experience working with external customers
• Direct customer-facing onboarding experience
• Deep understanding and experience with SaaS platforms and cloud technologies
• Strong cross-functional collaboration and customer relationship management
• Excellent problem-solving and communication skills
• Proven ability to adapt and learn about cutting-edge technologies

🎁 Benefits

• Remote-first by design with offices in Seattle and Paris for connection
• Flexible schedule and work-from-home setup
• Generous PTO and end-of-year break
• Home office setup support
• Technology stipend (US$100 net per month)
• Learning and development stipend for conferences and courses