Technical Account Management (TAM) Leader

📋 Description

• Lead the Technical Account Management (TAM) function across all accounts and partner mappings.
• Develop TAMs with coaching, feedback, and formal development plans.
• Define coverage, playbooks, escalation patterns, and technical depth standards.
• Own portfolio health, capacity planning, and alignment with customer roadmaps.
• Collaborate cross-functionally with Engineering, Product, Support, Sales, and Partnerships.
• Drive proactive technical guidance and strategic planning for top accounts.

🎯 Requirements

• Experience leading a technical customer-facing team to scale TAM programs.
• Strong technical depth in databases, reliability, security, and architecture.
• Proven ability to manage portfolios across many accounts and partnerships.
• Excellent communication, executive briefing, and escalation management skills.
• Ability to operate in a fully remote, globally distributed team.
• Background in engineering, SRE, or technical consulting preferred.

🎁 Benefits

• Fully Remote with global hiring
• ESOP equity and tech allowance
• Health benefits for employees and dependents
• Annual company off-sites and flexible work
• Annual education allowance for professional development