Customer Service Representative

📋 Description

• The Customer Service Representative position is a support role for students and instructors
• Create a point of contact for internal and external teams, supporting daily facility needs and
• Provide white glove customer service to create raving fans of customers and students.
• Face of the school, creating a positive environment and responsive to coworkers, students, and

🎯 Requirements

• Welcoming all guests, checking students in, assisting with scheduling.
• Answer in person inquiries about classes, testing, site questions, and state testing.
• Answer virtual inquiries via chat or phone in a timely manner.
• Accurate data entry and maintenance of student/class records using a CRM.
• Assist Site Manager with class schedules, attendance, inventory, cash reconciliation, and reporting
• Perform administrative tasks for class preparedness and technology support.