Application Production Support Analyst

📋 Description

• Monitor ION and internal applications.
• Investigate and resolve production incidents.
• Communicate status updates and incident documentation.
• Support traders through approved communication channels.
• Analyze logs and escalate complex issues.
• Coordinate with developers, business analysts, and regional teams.

🎯 Requirements

• Experience supporting fixed-income or credit trading applications.
• Knowledge of trading-desk operations, RFQ lifecycles, and post-trade processes.
• Experience with production monitoring, troubleshooting, and incident management.
• Proficiency in log analysis and log-scraping tools.
• Strong communication and stakeholder-management skills.
• Ability to work independently and collaboratively in a time-sensitive environment.

🎁 Benefits

• Competitive salary between USD $105,000 - US$145,000
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27
• 8 paid holidays + 5 sick days + 2 personal days per year
• Company health, dental, and vision insurance + FSA
• Commuter/transit benefits