End User Support

📋 Description

• Provide single point of contact for NEC employees for desktop computing support
• Install, diagnose, repair, maintain, and upgrade hardware and peripherals
• Troubleshoot problems in person, by phone, or via remote access
• Support cross-platform environment (Windows, iOS)
• Onsite and remote technical support for staff in Hemel Hempstead office and wider business
• Document, track, monitor problems in Helpdesk system (ISM) for timely resolutions

🎯 Requirements

• Ability to setup and maintain components and peripheral accessories
• Software and hardware troubleshooting
• Windows 10 & 11 experience
• Microsoft Office Suite experience
• Knowledge of laptop & desktop hardware (RAM, SSD/HDD)
• Proactive attitude, willingness to learn, able to work with minimal supervision

🎁 Benefits

• Above-average pension scheme
• Private Medical Cover
• 25 days holiday (+buy/sell)
• Life assurance cover
• Group Pension Plan (up to 8.5%)
• Flexible benefits