Customer Service Agent

📋 Description

• Join our team supporting Sports Interaction in Canada.
• First contact for customers via live chat, email and phone.
• Resolve queries, troubleshoot issues and create positive experiences.
• Opportunities in customer service, contact centre and gaming support.

🎯 Requirements

• Previous customer service or contact centre experience.
• Strong interpretation and response to customer requests.
• Problem solving and relationship building skills.
• Comfort with multiple systems and good typing speed.
• Proficient in Microsoft Office; ticketing platforms helpful.
• French is an asset but not required.

🎁 Benefits

• Pay: CAD 41,600 - 44,000/year, depending on experience.
• Quarterly performance bonuses up to 10%.
• Health insurance (80% employer covered) after probation.
• Company-matched retirement plan after one year.
• Two paid breaks, paid lunch hour, gym membership after 3 months.