Customer Support - Executive
NielsenIQRemotely
englishproject managementquality assuranceprocess designvoctask triaging
Job Description
📋 Description
- Maintain and enhance customer relationships
- Resolve queries via NielsenIQ platforms
- Triaging tasks to owners for resolution
- Monitor customer success metrics for satisfaction
- Collaborate with cross-functional teams on data tasks
- Improve delivery quality and efficiency
🎯 Requirements
- Master’s in math/Statistics/Economics or related 2–3 yrs exp
- English proficiency in writing and speaking
- Analytical mindset and data orientation
- Strong organization and teamwork
- Project management aptitude
- Detail oriented and proactive
🎁 Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
