Specialist (CMDB Analyst)

📋 Description

• Govern CMDB data for ServiceNow CMDB across IT estate
• Collaborate with Infrastructure, Security, End User Services, and Transformation teams
• Ensure alignment with ITIL Configuration Management best practices
• Provide governance and analytics to improve data accuracy and completeness
• Produce CMDB health reports, dashboards, and KPI measures
• Support audits, compliance checks, and remediation actions

🎯 Requirements

• ITIL Configuration Management understanding
• ServiceNow CMDB knowledge
• Understanding of CI relationships and dependency mapping
• CMDB Health and Data Governance concepts
• Basic Windows/Linux/Network/Cloud knowledge

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)