Remotely
customer servicecrmcommunicationinsurancedocumentationregulatory knowledgedigital enrollment
Job Description
📋 Description
- Support clients across multiple channels via inbound/outbound interactions for group insurance
- Provide clear product information and direct clients to online resources and tools.
- Guide digital applications and help clients navigate enrollment steps.
- Support travel insurance enrollment and ensure a smooth process.
- Deliver excellent service with a client-first approach and high-quality experience.
🎯 Requirements
- Customer service experience: previous work in customer service, sales, or similar client-facing
- Strong communication skills: clear verbal and interpersonal communication; adapt to different
- Client-first mindset: commitment to helpful, respectful, efficient customer experiences.
- Technology proficiency: comfortable with CRM systems and digital tools.
- Attention to detail: accurate documentation of interactions per compliance standards.
- Adaptability and learning: ability to learn new products, systems, and regulatory requirements.
🎁 Benefits
- Fully remote work: work remotely from Canada.
- Competitive compensation: CAD 38,500–CAD 71,000, depending on factors.
- Health and insurance coverage: access to health benefits, accident, and life insurance.
- Retirement savings: access to retirement programs.
- Learning and development: extensive training resources and coaching.
