IT Service Desk Coordinator

📋 Description

• Coordinate day-to-day operation of the IT Service Desk
• Ticket triage, workload prioritisation, queue monitoring, escalation follow-up
• Ensure incidents and service requests handled to SLAs and priorities
• Support incident and request management from logging to resolution
• Monitor aged tickets, overdue actions, escalation points
• Promote ITSM practices across incident, request, problem, change and knowledge management

🎯 Requirements

• Bachelor in Information technologies or related field
• 5-8 years supervising or leading IT Service Desk roles
• Excellent verbal and written English
• Strong knowledge of Windows OS, MS Office, Outlook
• Good knowledge of mobile devices (Android, iPhone)
• Basic networking knowledge (switches, IP, subnets)

🎁 Benefits

• Hybrid mode