Technical Support Officer

📋 Description

• Identify and proactively resolve IT issues for the Sydney offices
• Provide first and second level hardware and software support
• Adhere to processes and document procedures
• Make recommendations on upgrades and replacements
• Build the IT brand via local delivery of customer facing technology initiatives
• Participate in projects as required

🎯 Requirements

• 3+ years in a similar Level 2-3 helpdesk role
• Windows 11
• MS Office 365 suite (Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint, MS Teams)
• Citrix
• Azure
• Audio/Visual conferencing

🎁 Benefits

• Collaborative culture that supports expert growth
• Recognition of diverse communities and environments
• Direct applications only (no recruitment agency intake)