IT Help Desk Specialist

📋 Description

• Onsite IT Help Desk Specialist in Cairo. Responsible for technical support to users
• Ensure timely problem resolution, maximize systems availability, and adhere to SLA guidelines.
• On-call 24x7 and liaise with internal clients to resolve IT issues and drive SLA performance.
• Participate in problem management, escalate faults as needed, and maintain documentation for assets
• Perform daily system maintenance and routine preventive maintenance on hardware/software (desktops

🎯 Requirements

• Bachelor of Science in Computer Engineering/Computer Science or equivalent.
• MCSE, MCITP, CCNA knowledge; minimum 3 years of hands-on Windows and Cisco networking experience.
• Technical experience with Windows OS, Active Directory, Virtualization, SCCM, switching/routing
• Strong teamwork, pressure handling, change adaptability, and commitment to business goals.
• Willingness to work different shifts and at other sites as required.