Senior IT Support Engineer

📋 Description

• Lead day-to-day IT support across the organization.
• Handle ticket management and technical troubleshooting.
• Coordinate IT projects with security and access management focus.
• Support Mac, Windows, and cloud-based environments.
• Improve onboarding/offboarding and hardware processes.
• Manage vendor relationships and IT operations improvements.

🎯 Requirements

• 4+ years IT experience across end-user support, security, networks, and access management.
• Experience with Office 365 or Google Workspace, Slack, and cloud-management tools for 100+ team
• Background supporting Mac and Windows environments.
• Strong troubleshooting, root-cause analysis, and strategic thinking.
• Excellent communication for technical and non-technical audiences.

🎁 Benefits

• Career Growth with mentorship and leadership programs.
• Remote-First Culture with flexible PTO and paid parental leave.
• Health, dental, vision insurance; 401K with match; wellness perks.
• In-office perks and book reimbursement; speaker series bonuses.
• Remote work flexibility and DEI initiatives.