Patient Success Specialist

📋 Description

• Support patient-centric processes including eligibility verification, claims, product grid analysis
• Coordinate cross-department workflows to improve project efficiency and handle escalations.
• Respond to inquiries from patients, sales, clinics, and executives with urgency.
• Manage escalation closure via email, phone, and other channels, referencing Salesforce as needed.
• Adhere to guidelines, SOPs, and training; review procedures for routine tasks.
• Maintain data integrity and timely data/analysis requests across the organization.

🎯 Requirements

• Bachelor’s degree or equivalent experience
• Experience with medical billing and coding, preferably in a skilled nursing environment
• Excellent customer service and phone manner
• Ability to manage stress in a fast-paced environment
• Strong knowledge of Medicare and Medicaid practices
• Minimum 2 years of Call Center experience in inbound/outbound roles

🎁 Benefits

• Competitive Benefits including medical, dental, vision, life and disability
• Free testing for employees and their families, fertility care benefits
• 401k benefits, commuter benefits, and referral programs