Senior Technical Support Engineer - Spanish

📋 Description

• Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and
• Resolve support issues related to Motive7;s products.
• Investigate the source of errors or bugs using the available data and tools. Report inconsistencies
• Assess the impact and prevalence of issues by analyzing the data to determine the root cause.
• Utilize tools developed by the engineering team to modify erroneous user/driver data for resolving
• Providing constructive feedback to Tier 1 agents for training purposes and assisting with technical

🎯 Requirements

• Bilingual: Fluent in speaking Spanish and English (US)
• Skilled in written communication (both Spanish and English)
• 2 -3 years of experience in Customer Support, technical support, or software development
• Familiarity with the software development process and tools for a SAAS based product.
• Candidate must possess technical knowledge/troubleshooting skills, and a willingness to learn and
• The candidate should be able to perform an in-depth root cause analysis

🎁 Benefits