Service Desk Officer

📋 Description

• AnaVation seeks a cyber professional for Reston, VA, serving as the primary contact point for users
• Log, diagnose, and resolve hardware, software, and network problems; escalate complex issues to
• Provide Tier 1 Service Desk support via phone, email, and ticketing systems for mission-oriented IT
• Monitor Network and Server Infrastructure; perform initial troubleshooting on LAN and WAN equipment
• Act as liaison between end users/customers and senior technical staff for escalated problems.
• Process routine work orders such as enabling ports, managing licenses, and adding system accounts.