Technical Solutions Engineer

📋 Description

• Diagnose and resolve customer technical issues across BMS, HVAC controls, networking, and connected
• Troubleshoot BACnet integration issues, including point discovery, mapping, communication, and data
• Diagnose IP networking and connectivity issues involving DHCP, DNS, VLANs, firewalls, proxies, SSL
• Support customers with network admission and device connectivity requirements.
• Investigate data-quality issues and determine whether problems originate from the device, network
• Manage and resolve technical customer support cases through an external support queue.

🎯 Requirements

• 3–5+ years of hands-on experience in BMS, HVAC controls, building automation, or building controls.
• Strong understanding of BACnet, particularly BACnet/IP.
• Practical IP networking knowledge, including IP addressing, DHCP/DNS, VLANs, firewalls, ports
• Experience troubleshooting technical issues independently.
• Experience managing an external customer support or technical support queue.
• Strong written technical communication skills.

🎁 Benefits

• 100% Remote Work – Work from anywhere in the Philippines.
• Career Growth Opportunities – Gain hands-on experience, and continuous learning.
• Collaborative & Innovative Team – Work alongside skilled professionals who value excellence