Customer Success Engineer

📋 Description

• Responsible for product adoption and expertise at scale
• Resolve customer problems and educate users on LM functionality
• Lead training, adoption, problem resolution, and value realization across customers
• Collaborate with CS Managers, Account Owners, Executives, and cross-functional teams
• Maintain proactive customer meetings and ongoing engagement to drive retention and growth
• Provide value through 1:many and 1:1 customer interactions and scripted automation where appropriate

🎯 Requirements

• Exceptional customer service and communication skills
• Strong troubleshooting skills and methodology
• Proficient in Salesforce, Microsoft Office, and Google Suite
• Proficient in scripting and able to write basic scripts
• Ability to follow structured processes and data entry
• Comfortable in a fast-paced, high-growth environment

🎁 Benefits

• Equitable workplace with commitment to diversity and inclusion
• International applicant privacy resources available