Customer Success Engineer

📋 Description

• The CSE is responsible for product adoption and expertise of the LogicMonitor customer at scale.
• Resolve customer problems, educate users on LM functionality, and provide valuable solutions within
• Partner with Customer Success Managers, Account Owners, Executives, and cross-functional teams to
• Drive adoption, training, problem resolution, and value realization across onboarding and ongoing
• Maintain ongoing meeting cadence with assigned accounts and act as trusted advisor inside

🎯 Requirements

• Exceptional customer service and communication skills
• Strong troubleshooting skills and methodology
• Proficient in Salesforce, Microsoft Office Suite, and Google Suite
• Proficient in scripting and able to write basic scripts
• Ability to follow structured processes and data entry
• Ability to work in a fast-paced dynamic environment during tremendous growth

🎁 Benefits

• We are an Equal Opportunity Employer and celebrate diversity
• Company culture focused on trust, customer obsession, agility, and growth
• Careers page and resources available to learn more about life at LogicMonitor
• Flexible policies to support employees; privacy and compliance notices provided
• Supportive work environment with opportunities to contribute to product and customer success
• Anticipated application close date and non-discrimination commitments disclosed