QA Supervisor (Field Case Management)

📋 Description

• Hands-on QA leadership for field case management in workers’ compensation.
• Oversee case file quality, documentation accuracy, and billing compliance.
• Supervise staffing, coaching, and performance feedback for case managers.
• Identify risks, gaps, and opportunities; support improvements.
• Collaborate with quality leadership on reporting and process improvements.
• Mentor team to uphold high standards of service and documentation.

🎯 Requirements

• Active RN or VRC/CDMS licensure in good standing.
• 3+ years field case management experience in workers’ compensation.
• Supervisory/lead experience preferred; coaching and feedback skills required.
• Experience with case reviews, staffing, audits, and customer standards is a plus.
• Certifications such as CCM, CMC, CRRN, or CDMS are a plus.
• Strong attention to detail and excellent written/verbal communication.

🎁 Benefits

• Competitive base salary of $81,500–$95,000 annually, depending on market/experience.
• Medical, dental, and vision insurance.
• Health Savings Accounts and Flexible Spending Accounts.
• Life and AD&D insurance; 401(k) retirement plan.
• Tuition reimbursement and wellness resources.