IT Support Engineer L2

📋 Description

• Handle L1 escalations from intake through diagnosis and resolution
• Manage onboarding/offboarding across corporate SaaS apps
• Respond to security incidents (phishing, compromised accounts, suspicious sign-ins)
• Own and administer core SaaS/identity tools with access controls
• Support access governance including RBAC, audits, and SSO/SCIM
• Improve IT ops via automation, APIs, Zapier/n8n

🎯 Requirements

• 5+ years IT support; 3–5 years at L2 or systems admin
• Strong troubleshooting with end-to-end ownership
• Hands-on macOS administration and user support
• Google Workspace administration experience
• Experience handling security incidents and IAM concepts (RBAC, SSO, SAML, SCIM)
• Clear documentation skills; mentoring and cross-team collaboration

🎁 Benefits

• Fully remote working arrangement from Brazil
• Private health insurance and dental assistance
• Life insurance
• Meal voucher
• 30 calendar days of paid annual leave
• English learning courses with reimbursement