Senior Customer Success Manager

📋 Description

• Enterprise CS role focused on post-sales adoption and long-term value
• Partner with support, product, and sales to map out optimal client journeys
• Drive high-impact reviews, expand strategic partnerships, and champion customer outcomes
• Hybrid role with three days in the London office
• Represent commercetools in webinars and case studies to showcase success
• Contribute to global CS frameworks and internal process improvements

🎯 Requirements

• 5+ years in high-touch tech, CS, pre-sales, or technical consulting (e-commerce/retail a plus)
• Deep API-first/headless tech understanding with business ROI focus
• Strong advisory presence with C-suite stakeholders and growth mindset
• Structured, agile account management across global, cross-functional squads
• Willingness to travel up to 50% to build client relationships

🎁 Benefits

• Health benefits for you and dependents with mental health support
• Learning and development budget, coaching, mentorship, leadership programs
• Family Leave Plus with extra parental leave
• Equity participation to share in company success
• Details on benefits at commercetools/careers/our-benefits