Product Expert Intern

📋 Description

• Be first point of contact for partners via live chat and email
• Human escalation point when AI Agent can’t solve
• Contribute to knowledge base and close content gaps
• Reproduce issues and hand clear bugs to Engineering/Product
• Spot patterns in tickets to drive product improvements

🎯 Requirements

• Hungry, sharp self-starter with strong writing
• Curious, technically curious and persistent
• Able to convert to a permanent role within 4 weeks
• Early in career, no formal experience required
• Excellent written communication; clear, warm and concise
• Organised, calm under pressure and takes ownership

🎁 Benefits

• Hybrid office policy with two core office days
• Office location: London Bridge, London, UK
• Holiday: 26 days + bank holidays
• 4-week internship with view to permanent role
• Mission-driven, inclusive culture