Customer Success Manager

📋 Description

• Build and maintain relationships with clients; be primary contact for day-to-day items
• Ensure client retention through exceptional service and support
• Assist with escalations; coordinate with teams to mitigate issues
• Uncover clients' true business needs and organizational landscape
• Deliver solutions meeting customer objectives and satisfaction goals
• Partner with product to ensure client success and provide feedback

🎯 Requirements

• Bachelor’s degree required
• 3+ years of client service experience
• Healthcare/homecare industry or SaaS/platform experience preferred
• Experience with a partner ecosystem preferred
• Excellent verbal, written, and interpersonal communication
• Strong relationship-management and problem-solving skills

🎁 Benefits

• Base salary range $95,000 - $115,000
• Benefits-eligible with health plans, PTO, company holidays, 401K match
• Equal-opportunity employer