Sr. Analyst, Enterprise Service Desk

📋 Description

• Lead IT support for cloud and on‑premise environments
• Resolve escalated tickets with minimal downtime
• Mentor and coach service desk team members
• Support desktops, servers, networking, and telephony systems
• Ensure security and compliance per Abacus standards
• Occasional after-hours on-call as needed

🎯 Requirements

• Associate degree in tech or equivalent experience
• 3+ years IT support in Microsoft environments
• Certifications: Network+, Server+, Windows Server 70-410/98-365
• Knowledge: Windows Server 2012-2016, Active Directory, SQL, Exchange
• VMware ESXi and Hyper‑V, VPN, VoIP, cabling and documentation
• Strong problem solving and client relationship skills