Technical Readiness & Communities Director

📋 Description

• Lead strategy and day-to-day operations of ServiceNow's Communities of Practice across 3,400+
• Scale AI and technical readiness across GEOs and customer-facing roles.
• Partner with GEO leadership, Product, Engineering, and ServiceNow University.
• Own community operating model, governance, and engagement metrics.
• Drive practitioner engagement and cross-functional collaboration at scale.

🎯 Requirements

• 10+ years enablement, community mgmt, or technical program mgmt in enterprise tech.
• 5+ years leading communities of practice or centers of excellence.
• 2+ years direct experience with AI technologies.
• Proven ability to build programs from scratch in matrixed orgs.
• Experience presenting strategy to VP/SVP audiences with measurable impact.
• Bachelor’s degree or equivalent professional experience.

🎁 Benefits

• Flexible work arrangements and remote options.
• Opportunity to influence AI readiness at scale.
• Collaborative, multi-year growth across global GEOs.