Technical Support Specialist

📋 Description

• Escalation intake, reproduction & validation of tech issues
• Intake escalations from customers and partners (API/EHR)
• Investigate issues for reproducible defects or config issues
• Reproduce across environments and validate before escalation
• Ensure high-signal, well-validated issues reach Engineering

🎯 Requirements

• 1–3 years in tech support, CX ops, incident mgmt, QA, or related
• Strong tech understanding: data, APIs, integrations, web tech
• Excellent communication with technical and non-technical users
• Cross-functional work with CX, Product, Engineering
• High attention to detail and process consistency
• Passion for troubleshooting and solving problems

🎁 Benefits

• Salary CAD 70k–80k annually
• Remote-first with Ottawa/Toronto/Kelowna/Calgary preferred
• Flexible PTO and competitive pay
• RRSP match and stock options
• Premium benefits and HSA
• Fullscript discounts on wellness products