Manager, Support Engineering, US Government

📋 Description

• Lead a team of Support Engineers focused on troubleshooting complex environments for US Government
• Collaborate with other Support Engineering Managers to design, refine, and evolve our support
• Drive hiring efforts to build and grow a strong team, from sourcing and interviewing to onboarding
• Partner with product and engineering teams to share customer insights and influence how GitLab’s
• Participate in the manager on-call rotation during working hours to coordinate responses to
• Support your team by joining customer calls, reviewing tickets, and providing hands-on guidance for

🎯 Requirements

• Experience leading and developing support engineering teams, including during periods of growth and
• Background managing technical support for complex enterprise products, ideally in environments with
• Familiarity with US Government customers and how their needs, processes, and constraints differ
• Ability to hire, onboard, and grow support engineers, with a focus on building balanced teams that
• Skill in coaching and mentoring engineers through challenging customer issues, escalations, and
• Experience handling crisis or high-severity incidents in production environments, including clear

🎁 Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave