Technical Success Manager

📋 Description

• Act as the technical bridge between ABBYY platform and customer systems
• Work hands-on with IDP deployments, integrations, data pipelines
• Quantify value and optimize platform use for customers
• Collaborate with pre-sales, account managers, and other TSMs on design
• Provide customer-facing guidance across architecture and workflows
• Monitor usage metrics and health signals to manage churn risk

🎯 Requirements

• 5+ years in a technical, customer-facing role (Pre-Sales, SE, PM, etc)
• SaaS platform experience; ABBYY products preferred (Vantage, FlexiCapture)
• Strong API, JSON/XML, REST and integration read/modify skills
• Experience with REST APIs, OAuth/SAML, Postman, webhooks
• Familiarity with cloud/container concepts (Docker) and IDP
• Excellent written and verbal communication; able to switch between tech depth and exec clarity

🎁 Benefits

• Remote and hybrid options; flexible hours
• Local benefits: healthcare, wellness sessions, volunteering days
• Collaborative, global team with diverse culture