Sr. Customer Support Engineer

📋 Description

• Own the most complex escalations across CIQ's enterprise customer base, from first report to
• Serve as senior technical point of contact for strategic accounts, understanding architecture and
• Collaborate with Engineering to reproduce issues, triage, and drive durable knowledge for future

🎯 Requirements

• Deep Linux internals: kernel, user space, systems like systemd, storage, networking, and
• Ability to read stack traces, core dumps, and performance profiles to form defensible hypotheses.
• Fluency with Linux tooling: crash, kdump, gdb, strace, ltrace, perf, eBPF/bpftrace, SystemTap

🎁 Benefits

• Medical, dental, and vision insurance.
• Flexible paid time off.
• Employee stock options.
• Remote work; no travel required for most positions.