San Francisco, ChicagoFull TimeEngineering
Remotely
securitysalesforceintegrationszendeskai toolingapisintercomdata migrations
Job Description
📋 Description
- Lead large, complex customer deployments of the Fin platform.
- Manage project strategy, timeline, and delivery with cross-functional teams.
- Coordinate data migrations, integrations, and security reviews.
- Partner with Sales, CS, Product, and R&D to shape deployment strategy.
- Apply AI tooling to accelerate discovery, documentation, and asset creation.
- Drive outcomes that scale value for customers through AI-powered support.
🎯 Requirements
- 5+ years in customer-facing implementation or professional services in SaaS/AI.
- Proven record delivering large, multi-stakeholder projects on time and on budget.
- Hands-on technical capability with APIs, data flows, and integration patterns.
- Strong communication and relationship-building with executives and technical teams.
- Ability to work in ambiguity and drive delivery in fast-paced environments.
- Experience with CX platforms (Intercom, Zendesk, Salesforce) a plus.
🎁 Benefits
- Hybrid work policy; in-office at least three days per week.
- Competitive base salary with potential bonuses and RSUs.
- Collaborative culture focused on customer impact and delivery excellence.