Product Support Representative

📋 Description

• Own escalation cases end to end with internal teams and customers
• Diagnose root cause and resolve or escalate for deeper work
• Learn and navigate systems for troubleshooting across backend tools
• Communicate status and timing to customers and internal teams
• Provide live troubleshooting and helpful solutions on calls when needed
• Meet service levels for response and resolution time

🎯 Requirements

• 1-3 years in customer or technical support, operations, or related role
• Experience with Salesforce or similar case management/help desk
• Strong analytical and technical curiosity
• Excellent written and verbal communication
• Highly organized with ownership over open cases

🎁 Benefits

• Equal opportunity employer culture
• Opportunity to build knowledge base for recurring issues