Intake and Case Initiation Supervisor

📋 Description

• Lead day-to-day intake and case initiation operations, including work assignments, queue
• Directly supervise, coach, and develop Intake and Case Initiation Coordinators, providing clear
• Develop, document, implement, and continuously improve standard operating procedures, checklists
• Coordinate with legal service providers, network management, data and technology teams, training
• Monitor case volumes, queue status, aging, assignment progress, documentation completeness, service
• Review work for accuracy, completeness, timeliness, confidentiality, and adherence to established

🎯 Requirements

• Bachelor’s degree in human services, social work, legal studies, public administration, public
• At least 1 year of experience supervising, leading, training, or coordinating employees
• Experience in intake, referral, case coordination, provider coordination, customer support, program
• Demonstrated experience developing or improving procedures, desk guides, trackers, status reports
• Experience communicating operational performance, staffing requirements, risks, barriers, and
• Experience in federally or grant-funded programs, public-sector environments, legal services

🎁 Benefits

• Salary: $74,090–$125,954 USD annually, with final compensation determined by factors including
• Work arrangement: Fully remote, nationwide within the United States.
• Full-time employment with an opportunity to lead a mission-driven operational function.
• Opportunities to supervise, mentor, and develop a team while contributing to process improvement
• Work alongside cross-functional teams spanning legal services, data, technology, training, and
• Supportive environment focused on collaboration, accountability, equity, confidentiality, and