Manager, Technical Services

📋 Description

• Lead and scale a 24x7 front-line engineering team in Bangalore
• Partner with Engineering, Product, and Global Support
• Drive reliable storage solutions for enterprise customers

🎯 Requirements

• Lead and mentor a technical support team
• Establish scalable 24x7 workflows and shift schedules
• Coordinate cross-functional escalations (Eng, PM, CS)
• Drive quality initiatives from telemetry to product feedback
• Recruit and develop technical talent
• Hands-on with Linux, VMware, Windows and ITSM basics

🎁 Benefits

• Culture of innovation and trailblazing work
• Growth opportunities within a high-growth tech org
• Team-focused environment with strong collaboration
• Flexible time off, wellness resources, team events