Retail Customer Service Manager

📋 Description

• Deliver outstanding customer service.
• Encourage safer gambling.
• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate products and betting terminals to customers.
• Handle complaints with empathy and problem-solving.

🎯 Requirements

• You must be 18+ to work in betting shops.
• Previous experience in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

🎁 Benefits

• Overtime optional (subject to availability).
• Pension Scheme and annual ShareSave.
• Discounts with retailers.
• Healthcare and wellbeing support.
• Development opportunities.