Product Support Consultant (x/f/m)

📋 Description

• First point of contact for practices, MVZs and clinics; provide solutions by phone and email.
• Technical guidance: help teams use Doctolib and explain technical questions clearly.
• Coordinate with internal teams and external partners to escalate and resolve complex requests.
• Leverage prior experience to advise and improve workflows in healthcare tech contexts.

🎯 Requirements

• Minimum 1 year in customer service, healthcare, or technical support (e.g., MFA, IT support, tech
• Technical basics; comfortable with digital tools and software; eager to learn.
• Strong communication: clear and friendly on calls, emails, and cross-team interactions.
• Experience with ticketing/CRM tools (e.g., Jira, Salesforce) is a plus.
• Fluent German (C1) and good English (B2).
• Attention to detail, willingness to learn, and curiosity about healthcare.

🎁 Benefits

• Sponsored Deutschlandticket for hybrid/office work.
• Up to 10 days abroad per year.
• 30 days vacation (plus 1 extra day per anniversary year up to 30).
• Company health insurance with extras.
• Company pension plan with 40% employer contribution (15% during probation).
• Doctolib Parent Care program; parental leave benefits.