Customer Success Manager
AnthropicSeoulFull TimeCustomer Support
Remotely
ai/mlapiaiapi integrationsclaude codeclaude
Job Description
📋 Description
- Build trusting strategic relationships with customer decision makers to understand objectives
- Become an expert in Claude products (API, Claude Enterprise, Claude Code) to guide customers
- Drive usage planning and value realization for consumption and seat-based models
- Monitor usage patterns and identify optimization opportunities to maximize value
- Own the customer lifecycle with account plans and quarterly business reviews
- Develop Korea-specific CS processes and playbooks for regional success
🎯 Requirements
- 6+ years in customer-facing roles (CS, consulting, etc.)
- Experience with consumption- and seat-based models and expansion levers
- Technical fluency for AI/ML concepts, API integrations, and software implementation
- Strategic mindset to identify growth opportunities and actionable plans
- Cross-functional collaborator who represents the customer well
- Fluency in English and Korean
🎁 Benefits
- Competitive compensation and benefits
- Optional equity donation matching
- Flexible working hours and generous vacation/leave
