Senior Staff Engineer, Customer Support (R5502)

📋 Description

• Technical Customer Support Engineer focused on Hivemind software for Shield AI customers and
• Front door for issues: intake, triage, routing, and helping customers return to mission-ready
• Collaborates with Forward Deployment Engineers, Product Support, Sustainment Engineering

🎯 Requirements

• 7+ years in technical customer support or similar roles.
• Strong troubleshooting, Linux knowledge, and ability to read C++ code.
• Understanding of software behavior across workflows, APIs, deployment, and configuration.
• Excellent written and verbal communication; capable of managing ticket hygiene, severity
• Experience with export-control, security, sensitive data, and customer-site requirements; ability
• Preferred: experience with autonomy/robotics software, Python/Bash/SQL, log parsing, Jira/Azure

🎁 Benefits

• Competitive compensation package with benefits and equity.
• Equal opportunity employer; supportive, inclusive workplace policy.