IT Support Engineer L2

📋 Description

• Join Fundraise Up as IT Support Engineer (L2) to handle complex escalations across time zones.
• Own Access Governance and SaaS administration; drive automation and CI to improve security and
• Work within SLAs for response and resolution; mentor L1 and contribute to runbooks and playbooks.
• Handle onboarding/offboarding, account creation/deprovisioning, and corporate SaaS tooling.
• Participate in incident response for phishing, account compromise, and device security alerts.
• Use AI to augment daily work and improve processes across the IT support function.

🎯 Requirements

• 5 years IT support experience, 3–5 years in L2/Sysadmin role.
• Strong troubleshooting, end-to-end ticket ownership.
• Hands-on macOS administration and end-user support.
• Strong Google Workspace admin skills and security settings.
• Understanding of security/incident handling and identity management (RBAC, SSO, SAML, SCIM).
• Ability to document runbooks and mentor L1.

🎁 Benefits

• Remote work; global team with supportive culture.
• Equity options and long-term contribution focus.
• Home office setup assistance and telemedicine benefits.
• English learning courses and ongoing professional education.
• Gym or swimming pool access; co-working options.