Genesys Cloud Architect

📋 Description

• Lead end-to-end architecture and design of Genesys Cloud CX solutions.
• Translate business requirements into scalable, secure tech architectures.
• Define technical roadmap for contact center and CX platforms.
• Collaborate with enterprise teams for seamless integration.
• Provide hands-on leadership through design, build, test, deploy.
• Mentor engineers; promote architectural standards.

🎯 Requirements

• 7+ years in contact center tech; strong Genesys Cloud CX
• Designing large-scale cloud contact centers
• IVR, routing, omnichannel (voice, chat, email, messaging)
• WFM, call recording, analytics, AI/ML in CX
• REST/SOAP API integrations; microservices
• Genesys Cloud CX with Salesforce, Dynamics, ServiceNow

🎁 Benefits

• Competitive compensation and benefits
• Remote work and flexible culture
• Relocation support where applicable
• Professional development and mentorship