Technical Support Engineer (Armis)

📋 Description

• Resolve customer technical cases for ServiceNow product.
• Use tools for diagnostics across web, chat, email, case updates, and phone.
• Understand the ServiceNow platform and core functionalities.
• Coordinate with other teams for complex issues.
• Provide input for process and product improvements.

🎯 Requirements

• 3+ years of experience in a similar role
• Cyber Security, network or app security experience
• Experience with enterprise customer accounts
• Technical networking knowledge: TCP/IP and application layer
• Experience supporting Linux-based products
• SQL queries and databases; Bash/Python scripting preferred

🎁 Benefits

• Flexible distributed work personas and remote options
• Equal opportunity employer with accommodations available
• Accessible and inclusive candidate experience