ServiceNow Business Process Consultant (Manager)

📋 Description

• Lead business process consulting across ServiceNow implementations
• Facilitate client workshops to gather requirements
• Define user stories, acceptance criteria, and process docs
• Demonstrate ServiceNow functionality to address client needs
• Support multiple modules (CSM, HRSD, SPM, GRC, EAM, NowAssist, AI Agents)
• Help clients develop end-to-end UAT plans and ensure outcomes

🎯 Requirements

• Bachelor’s or Master’s in a relevant field or equivalent experience
• At least 3 years as a ServiceNow Business Process Consultant
• Experience in 6+ greenfield implementations across multiple modules
• Current ServiceNow CSA certification is required
• ServiceNow Learning B.P. Analyst Practitioner or B.P. Analyst Professional badge
• Agile 2.0 and Test Management 2.0 training; micro-certifications preferred

🎁 Benefits

• Base salary: $145,000–$170,000 USD
• Total compensation: $166,750–$212,500 USD
• Medical, dental, vision coverage
• 401(k) with match
• Employee stock purchase plan
• Generous PTO and parental leave